What are the MOBOX™ made of?

Our MOBOX™ are constructed of wood sheets with framing to allow the MOBOX™ to breathe while they are in storage.

When the MOBOX™ is out of our storage warehouse for loading or unloading, it is covered with a heavy duty, waterproof cover to protect your belongings.

How secure are the MOBOX™?

You have the ONLY key and we have a monitored security system at our storage warehouse.
When the MOBOX™ is at your house, make sure you keep it locked.

How many MOBOX™ will I need?

Refer to the MOBOX™ Size Estimator.

What happens if I don't fill a MOBOX™?

You still pay for the full MOBOX™.
Please see our MOBOX™ Size Estimator to make sure you order the right size MOBOX™ for your goods.

Can MOBILE ORANGE pack the MOBOX™ for me?

Yes, on request and confirmation of booking. An extra loading charge will apply.

How long do I have to load the MOBOX™?

Up to 48 hours.
Students up to 8 hours.

How flexible are you on delivery / pick up times?

Yes, we are flexible.
If you need extra time talk to us.

How much notice do I need to give to order a MOBOX™?

Same day service possible if the MOBOX™ size is available.

Do I have to be there when the MOBOX™ is delivered?

No, as long as payment has been received, contract signed and we have agreed to where the MOBOX™ is to be placed.

How is the MOBOX™ moved?

Mobile Orange has a specially designed trailer to lift and transport the MOBOX.™

Do you pick up and deliver in the weekends?

Yes we do if existing bookings allow.
Even long weekends and public holidays (except Christmas Day & Boxing Day) .

What are your office hours?

8am to 5pm, Monday to Saturday.
We do pick up and deliveries most days of the week depending on bookings.

What if I need access to my MOBOX™?

Please phone or email 24 hours before you need access.

If I rent a MOBOX™ from you, can my spouse, family or friends have access too?

Yes, but you must nominate them on your Terms of Agreement form.
Before we allow anyone to access a box, they must show photo ID and advise the password.

What happens if I lose the key to my padlock?

Contact the Mobile Orange office during business hours and we will help you.

Are there any hidden charges?

No.  See our MOBOX™ price estimator.

How can I make a payment?

Internet banking or cash

Do I need insurance?

We strongly recommend that you arrange cover for your goods in storage.
Check with your own insurance provider.

What are the sizes of the MOBOX™?

Refer to MO BOX Size Estimator below.

Are there any restrictions as to what I can load?

Yes. Please see our prohibited items list and the terms of agreement.

Will the storage unit damage my driveway?

No, however the MOBOX™ is designed to be placed on hard surfaces only.
Please discuss with MO staff if you do not have a paved surface.

Do's and Don'ts
  • DO NOT STORE COMBUSTIBLES!

  • Do not store items such as propane or gas tanks, old paint, cleaning fluids, petrol or gasoline, or other things which might create or intensify a fire. Why risk your precious possessions?

  • Do not load more than 1500kgs in your storage unit.

  • Distribute the weight evenly; do not load all items on one side of the unit.  Put extremely heavy items in the middle of the unit.

  • Pack your belongings tightly to avoid shifting of contents during the transport of the storage unit.

  • Padlock your storage unit at all times when unattended.

  • Pack your boxes full.  Put the largest on the floor with the smaller ones stacked on top.

  • Anything that can be taken apart will be easier to store and move.

  • Stand sofas on end, if  possible, and take advantage of the tops of dressers to stack boxes and other items.

  • Also, stand mattresses on end and break down bed frames.

  • All stored items should be clean of food stains and particles.

Appliances

Make sure all refrigerators and freezers are thoroughly dry. Store them with the door ajar so air can circulate inside. Be sure the doors on other types of appliances are securely shut, and always clean your stove before moving.

Books

Books are heavy, so be sure you pack them in small boxes.

Chairs

Invert light chairs so they are “seat-to-seat.” There is usually space between the legs for small, lightweight items.

Drawers

Take advantage of drawers for packing many light household items such as photos and clocks. If the items are fragile, be sure to use towels or other padding to protect them from breakage.

China and Glassware

Plates should be wrapped individually and stacked on edge, rather than flat. Always make sure you have plenty of cushioning below and above all your glassware. Glasses should also be wrapped individually with cushioning and put on the top layers of any of these boxes with more cushioning above them.  Make sure your boxes are firmly packed so they will not be crushed.

Clothing

It’s best to hang clothing whenever possible. There are specially designed packing boxes to hang clothing.

Drapes

Fold your drapes carefully and pack them in dresser drawers, if possible.

Fragile Items

Many small fragile items can be stored safely in your dresser drawers surrounded by blankets and pillows.

Lamp Shades

Use clean white tissue paper to wrap each lamp shade individually. Often you can “nest” several lamp shades together. Use a special box for all of these shades, rather than packing them with other items

Mattresses

Use special mattress bags or even old mattress covers to keep them clean during moving and storage.

Mirrors

Always stand mirrors on edge. It’s best if you can crate them, or at least pack them individually with strong cardboard and mark them so they won’t accidentally be bumped.

What if I need access to my MOBOX™?

Please phone or email 24 hours before you need access.

Tables

Take the legs off tables when possible and wrap the legs separately.This prevents possible damage and also saves space. Tape the hardware to the underside of the table, so you will not misplace it.

Tools

Don’t put too many heavy tools in one box, since it may be heavier than you expected. It’s a good idea to wipe your tools with a slightly oily rag to prevent rusting. Long handled rakes, hoes and shovels should be cleaned, oiled and tied together.

WARNING!! you must not store any of the following in your MOBOX™
  • Explosives, i.e Gas cylinders (LPG bottles full or empty)

  • Poisons

  • Illegal or irreplaceable

  • Flammable

  • Corrosive

  • Perishable Dangerous or Hazardous

Such items include, but are not limited to, the following
  • Adhesives products / glue (flammable, quick drying)

  • Aerosol cans

  • Alarm devices (gas or battery powered)

  • Chlorine, swimming pool chemicals, chlorates

  • Cleaning chemicals

  • Firearms and/or ammunition

  • Fire extinguishers / flares

  • Fuels / oils / Propane

  • Food (including food stored in glass jars)

  • Insecticides

  • Liquid bleach

  • Live animals

  • Live plants

  • Matches / candles / lighters

  • Narcotics / drugs (unless in prescription quantities)

  • Paints / varnishes

  • Paint thinners  / turpentine

  • Perishable goods

Items that are allowable to store
  • Lawnmowers, chainsaws, weed eaters (provided they have been drained of fuel if applicable)

  • General Household cleaners such as Spray n Wipe bathroom and kitchen cleaning products

  • (except bleach & oven cleaners)

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Cnr Tewsley and Mason Street

Dunedin City, 9016

0800 22 24 22